Watertown Municipal Utilities Announces Billing System Upgrade: What Residents Need to Know

Northeast Radio SD News – Watertown, SD - Watertown Municipal Utilities (WMU) has announced it is in the process of transitioning to a new, modernized billing software system. While the upgrade is designed to improve the customer experience and provide clearer billing statements, the utility provider is alerting residents to several temporary changes and actions required during the transition period.

A New Look and Easier Access

Starting with the April billing cycle, customers will notice a refreshed design on their utility statements. The new format is intended to be more intuitive and easier to read.

One of the most significant digital upgrades is the addition of a QR code on the bill. Once scanned, this code will direct users immediately to the new Online Utility Billing Portal. Detailed instructions for using this new feature will be included in the April mailers.

Mandatory Re-Registration for Online Users

While the software upgrade brings new conveniences, it does require a one-time setup for existing digital customers. If you currently use online services, you will be required to re-register. This applies to customers who:

·         Make payments through the utility’s 3rd party credit card processor.

·         Access and view their payment or billing history online.

Additionally, every customer will be assigned a new account number. Residents should look in the top-right corner of their April bill to find their updated number, which will follow a new format (e.g., 012-123456-01).

Important Dates and Deadline Extensions

To accommodate the software migration, WMU has adjusted its typical schedule. While the due date remains the same, the utility is offering a “grace period” for April to ensure that no resident is penalized during the transition.

Event	Date / Detail
April Bill Mailing	Slightly later than the typical schedule
Payment Due Date	April 10th
Late Penalties	NONE will be assessed for April bills
Additional Fees	Resuming after 8:00 a.m. on April 29th

No Action Needed for Bank Draft Customers

For residents enrolled in automatic bank draft or ACH payments, the transition will be seamless. WMU confirms that draft dates and payment amounts will remain unchanged, and no action is required from these customers.

Contact Information

Watertown Municipal Utilities thanks the community for its patience during this upgrade. Residents with questions regarding their new account numbers or the re-registration process are encouraged to reach out:

·         Phone: 605-882-6233

·         Email: customerservice@watertownmu.com

·         Web: www.watertownmu.com